Privacy Policy

Last updated: 28 September 2026

Welcome to Fire Net India. This website, https://firenetindia101.com/, is operated by Firenet India Private Limited, referred to in this Privacy Policy as “Fire Net India,” “we,” “us,” or “our.”

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit an enquiry, request a quotation or engage our fire safety products and services.

1. Scope of This Policy

This policy applies to personal information handled through our website and related customer communications, including enquiries, project discussions, orders, installations, maintenance and support.

Personal information means information relating to an identifiable individual. Business contact details may also be personal information where they identify a particular person.

We handle personal information in accordance with the laws applicable to our activities, including relevant Indian data protection requirements as they come into force.

This policy explains our practices. Visiting our website does not, by itself, constitute consent to unrelated marketing or every type of data processing.

2. Information You Provide

Depending on your interaction with us, we may collect:

  • Contact details: Your name, email address, phone number and correspondence address.
  • Business details: Your organisation’s name, designation and business contact information.
  • Enquiry details: Products or services of interest, project requirements and messages you submit.
  • Site information: Installation or service addresses, site contact details and relevant documents or photographs you provide.
  • Transaction information: Billing details, applicable tax information, quotation references, order details and payment confirmations.
  • Service records: Installation, maintenance, warranty, buy-back and complaint-related information.

Please provide only information relevant to your enquiry or engagement. Avoid sending identity documents, financial credentials or other sensitive information unless specifically required through an appropriate process.

If you provide another person’s information, ensure you are authorised to share it and that they understand its intended use.

3. Information Collected Automatically

When you visit our website, our hosting systems and any enabled website tools may collect technical information, such as:

  • IP address.
  • Browser type and operating system.
  • Device information.
  • Pages requested and the date and time of access.
  • Referring website information, where available.
  • Error logs and security-related activity.

The information collected depends on the website features and tools in use. We use relevant technical information to operate the website, troubleshoot problems and protect against misuse.

Any optional analytics or advertising technologies are subject to the disclosures and consent requirements applicable to their use.

4. How We Use Your Information

We use relevant personal information to:

  • Respond to enquiries and provide requested information.
  • Prepare quotations and discuss project requirements.
  • Process confirmed orders and coordinate delivery.
  • Arrange site visits, installation, testing and commissioning.
  • Provide maintenance, warranty and other agreed support.
  • Manage invoices, payments and business records.
  • Handle complaints and resolve disputes.
  • Maintain website functionality and security.
  • Meet applicable legal, tax and regulatory obligations.

Where we intend to use information for a materially different purpose, we will provide the necessary notice and obtain consent where required.

5. Consent and Your Choices

Where consent is required, we will request it for the relevant purpose. Where applicable law permits processing without consent, we will limit that processing to the permitted purpose.

You may choose not to provide optional information. If information is necessary to respond to an enquiry or deliver a requested service, we will explain any resulting limitations.

You may withdraw consent by contacting us at firenetmumbai@gmail.com.

Withdrawal does not affect processing lawfully carried out before withdrawal. We may retain or continue using particular records where another lawful requirement or permission applies.

6. Cookies and Similar Technologies

Cookies are small files stored on your device. Similar technologies may also help websites remember preferences, maintain functionality or understand usage.

Depending on the features enabled, our website may use technologies for:

  • Essential functions: Website operation, security and form functionality.
  • Preferences: Remembering choices you make.
  • Analytics: Understanding website usage and identifying improvements.
  • Marketing: Measuring advertising activity, if such tools are used.

Where optional technologies require consent, we will request it before enabling them. Any cookie notice or preference controls provided on the website should identify the technologies actually used and the available choices.

You can also manage cookies through your browser settings. Blocking some cookies may affect website functionality.

7. Enquiries and Marketing Communications

When you contact us, we may respond through the contact details you provide to discuss your enquiry, quotation, order or service request.

Submitting an enquiry does not automatically subscribe you to unrelated promotional messages.

Where we send marketing communications, we will obtain consent where required and provide a way to stop receiving them. You may also request removal from marketing communications by emailing firenetmumbai@gmail.com.

Opting out of marketing does not prevent necessary communications about an existing order, service, safety issue or legal obligation.

8. When We Share Information

We may share relevant information where necessary with:

  • Authorised personnel: Employees and representatives handling your enquiry or engagement.
  • Technology providers: Providers supporting website hosting, email, storage and related business systems.
  • Service partners: Suppliers, delivery providers, installation teams or maintenance partners involved in your project.
  • Professional advisers: Accountants, auditors, insurers or legal advisers where their involvement is necessary.
  • Authorities: Courts, regulators or other authorities where disclosure is legally required or permitted.

We limit sharing to information relevant to the purpose and require appropriate confidentiality and security arrangements where applicable.

Sharing information to fulfil your request does not authorise its use for a recipient’s unrelated marketing.

9. Payment-Related Information

Where payment is required, the available methods and instructions will be provided through our official quotation, invoice or order process.

Banks or payment providers may process payment information under their own privacy policies. We may receive transaction references, payment status and information necessary for accounting or reconciliation.

Please do not submit card security codes, banking passwords, UPI PINs or one-time passwords through our website enquiry forms or ordinary correspondence.

10. How Long We Keep Information

We retain personal information only for as long as necessary for the relevant purpose or as required by applicable law.

Retention depends on factors such as:

  • Whether an enquiry or project remains active.
  • The duration of an order, maintenance contract or warranty.
  • Applicable accounting, tax and record-keeping requirements.
  • The need to address complaints, disputes or legal claims.
  • Necessary security and fraud-prevention requirements.

When information is no longer required, we will delete it, securely dispose of it or anonymise it, as appropriate.

A deletion request may not result in immediate removal of records that must lawfully be retained. Where relevant, we will explain the reason for continued retention.

11. Information Security

We take reasonable technical and organisational measures appropriate to the information we handle to protect it against unauthorised access, disclosure, alteration or loss.

Access should be limited to authorised people who need the information for their work.

No website, transmission method or storage system can guarantee absolute security. This does not reduce our responsibility to maintain appropriate safeguards.

If a personal information breach occurs, we will assess the incident, take appropriate corrective action and provide notifications where required by applicable law.

12. Processing Outside India

Where technology or service providers process information outside India, any transfer must comply with applicable legal requirements and restrictions.

We will take reasonable steps to ensure that relevant service arrangements provide appropriate protection for the information involved.

You may contact us with questions about the processing arrangements relevant to your information.

13. Access, Corrections and Privacy Requests

You may contact us to:

  • Ask about the personal information we hold about you and how it is used.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information that is no longer required.
  • Withdraw consent where processing relies on consent.
  • Stop optional marketing communications.
  • Raise a concern about our handling of your information.

The availability and scope of statutory rights depend on the law in force and applicable to your circumstances.

Send requests to firenetmumbai@gmail.com, including enough information to help us identify the relevant records. We may request proportionate identity verification before disclosing or changing personal information.

We will respond within the period required by applicable law. Where we cannot fulfil a request, we will explain the reason, subject to any lawful restrictions.

14. Children’s Information

Our website and commercial services are intended for adults and authorised business representatives. They are not directed at children under 18.

We do not seek children’s personal information through our enquiry process.

If you believe a child has provided personal information to us, please contact us so that we can review the circumstances and take appropriate action, including deletion where required.

Any necessary processing of children’s information must follow applicable legal requirements, including parental or guardian consent where required.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or features such as maps, videos, social media links or messaging services.

If you use these features, the relevant provider may process information under its own privacy policy. Embedded features may also transmit technical information when loaded, depending on their configuration.

We encourage you to review the relevant provider’s privacy information. This does not remove our responsibility for personal information we collect or disclose through our own arrangements.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website features, information practices or applicable law.

The revised version will be published on this page with an updated date. Where required, we will provide additional notice or obtain fresh consent.

An update does not, by itself, authorise a new use of previously collected information where additional consent is legally required.

17. Contact Us and Privacy Complaints

For privacy questions, requests or complaints, please contact:

Firenet India Private Limited
Brand name: Fire Net India
Privacy / Grievance Contact: [Insert designated person’s name and designation]

Registered Office:
Jaymangalam Complex, 1, Opp. Shishir Bunglows, Nr. Ashray Apartment, Bodakdev, Ahmedabad, Gujarat — 380054, India

Phone: +91 8655 710 910
Email: firenetmumbai@gmail.com
Website: https://firenetindia101.com/

Please use “Privacy Request” or “Privacy Complaint” as your email subject and briefly explain the issue.

We will review your concern and respond within the applicable legal timeframe. Nothing in this policy restricts your right to approach a competent authority or use another remedy available under applicable law.